Website Usage Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Successful Training’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Successful Training’ or ‘us’ or ‘we’ refers to the owner of the website. Successful Training is a trading name of Successful Consulting Ltd whose registered office is Rannoch Lodge, Grange Road, Morpeth NE61 5LZ. Our company registration number is Registered in England no. 08344774. The term ‘you’ refers to the user or viewer of our website.

Terms of Business: Coaching and Mentoring

In signing this contract, we both agree to abide by the AC & EMCC Global Code of Ethics. You can read this here. This code of ethics aligns with The Professional Charter For Coaching, Mentoring, and Supervision of Coaches, Mentors, and Supervisors which can be found here.


1.1 The coaching relationship is built on trust. The Coach agrees to keep all conversations and information with the Client private and confidential. No personal ideas, information or thoughts expressed will be share with anyone without the written permission of the Client, except in the following circumstances:

a. From time to time I will discuss my work with my coaching supervisor. This is standard practice and helps me to work as well as I can with you. The supervisor is bound by the same code of ethics and confidentiality.
b. If I believe you are at risk of harming yourself or others, I will reserve the right to break confidentiality to prevent harm. I will only do this under extreme circumstances, and will discuss with you first before taking any action.
c. If required by law to give evidence, e.g. in criminal proceedings.

1.2 As part of the provision of coaching services, we may need to collect personal data or sensitive personal data relating to your thoughts, beliefs and wellbeing to enable us to carry out the coaching. We will process your data in accordance with our Privacy Policy.

1.3 By signing this contract you give us consent to process your data. You may withdraw this consent at any time by emailing ad***@su****************.uk

1.4 All personal information and coaching notes will be retained for 12 months after the coaching relationship has ended. All contractual data will be retained for 7 years as required by HMRC.


2.1 All coaching sessions are conducted face to face, by telephone or virtually, depending on client preference or the coaching programme purchased. Coaching may address specific personal projects, business successes, or general conditions in the client’s life or profession. Other coaching services include value clarification, brainstorming, identifying plans of action, examining modes of operating in life, asking clarifying questions, and making empowering requests or suggestions for action.

2.2 The Coach and client commit to start and finish each session on time. If the client is more than 15 minutes late for a coaching session without prior notice, the Coach will assume the session is cancelled and the client will forfeit the session fee.

2.4 Rescheduling an individual coaching session is easily done with appropriate notice. Please allow for at least 48 hours’ notice to appointment changes. If a client is unable to attend a group coaching session once booked, they will forfeit the fee for that session. A recording may be available if this has been agreed by the group.

2.5 We will agree actions going forward at the end of each session and review progress as part of each session.


3.1 Coaching is an on-going relationship between a coach and a client. The opportunity for success for the coaching client dramatically increases because changing habits and creating possibilities is a process.

3.2 Coaching is a structure that facilitates the process of personal or professional development. The Client and Coach agree that the coaching relationship will be designed together.

3.3 Coaching is for individuals who are emotionally and psychologically healthy and who want to make changes and move forward in their lives. Coaching is not advice, therapy or counselling.

3.4 By entering this relationship, the Coach and Client acknowledge that the Client wants to make significant progress and change in their life. Because progress and change happen at rates that are unique to each individual, the Coach and client commit to working with each other for an initial 3 session period. This allows the coaching relationship time to develop and progress through objectives, obstacles and successes that occur.

3.5 In my role as a coach, I aim to encourage you to take responsibility and control for your own learning. I will aim to support you by:
• being reliable in keeping appointments and monitoring the length of our sessions (time keeping);
• creating a safe place for our discussions;
• helping you work things out for yourself and avoiding giving instructions on how to act;
• helping you establish what help you want/need and how you might access it;
• avoiding jumping to conclusions or being judgmental but nevertheless asking challenging questions;
• helping you explore options – the advantages/disadvantages of different courses of action (sometimes perhaps offering options for you to consider based on my own experience);
• encouraging you to reflect on specific experiences in order to learn from them;
• encouraging you to talk to your line manager about any action that you need his/her support for, or about issues that involve him/her
• actively listening and helping you explore your ideas without imposing my own;
• asking questions to get you to explore issues more deeply;
• encouraging you to set learning, development and business objectives;
• helping you identify, prioritise and plan how to meet your development needs;
• giving constructive feedback as and when appropriate.

3.6 As a Client, you will be responsible for:
o making time for our coaching and mentoring sessions;
o preparing an agenda for our sessions;
o presenting in the coaching session;
o being honest and open in your conversations with me;
o being committed to take responsibility for your own learning;
o preparing a Personal Learning Plan as part of your CPD;
o completing notes/action plans after each session and following through on actions;
o giving me feedback from the coaching session.

4. Payment Terms

4.1 Payments for all coaching sessions and courses will be made prior to the first session, unless on a pre- agreed payment plan.

4.2 The Coach and Client agree to provide each other with 1 session’s notice coaching in the event that it is desired to terminate the coaching relationship. Payment for this session will be taken as notice, or the fee forfeited if already paid in full. Otherwise, the coaching will continue for the duration of the contracted period.


Any content delivered, whether by Successful Consulting Ltd or guest experts, is for information purposes only and should not be interpreted as advice. We do our best to ensure that the information is up to date and accurate although cannot guarantee this as things can change. This includes content within the programmes, the website and any content on the website, or social media channels. Results may vary between individuals and results are not promised or guaranteed.

Any actions and decisions you make as a result of the coaching sessions are taken entirely at your own risk. We expressly exclude any liability for direct, indirect or consequential loss or damage incurred by you or others (financial, physical, emotional, energetic) as a result of the coaching sessions or any products and services supplied by Successful Consulting Ltd.

You agree that we accept no liability for any loss or damages you may incur.

  • The use of this website is subject to the following terms of use:
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics, pdf documents, videos, slides, guidebooks, word documents, excel documents, templates, audio recordings, emails, mp3 files & MP4 files, ebooks.
  • images, photos, text Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.